Refund Policy

Refund & Return Policy – Sortlyn

At Sortlyn, we want you to be completely satisfied with your home organization products. If you are not happy with your purchase, we offer a clear and straightforward return and refund process in compliance with European consumer protection laws.

1. Return Eligibility

Customers have the right to return most items within 14 days of receiving the order, in accordance with European consumer protection standards.

To be eligible for a return, items must:

Be unused and in original condition
Be returned in the original packaging
Not show signs of damage caused by improper use

This withdrawal period applies to customers purchasing from European countries.

2. How to Request a Return

To initiate a return, please contact our customer support team with the following information:

Order number
Reason for the return

Email: [support email]

Our team will provide you with detailed instructions and the return address. Please include a copy of your order confirmation with the returned item.

3. Return Address

[Company Name]
[Return Address]
[City, Postal Code]
[Country]

4. Refund Processing

Once we receive and inspect the returned item, refunds are typically processed within 10 business days.

Refunds will be issued to the original payment method used for the purchase.

Please allow an additional 5–7 business days for the funds to appear in your account, depending on your bank or payment provider.

5. Return Shipping Costs

For returns due to change of mind, the customer is responsible for the return shipping costs.
If the product arrives damaged or defective, Sortlyn will provide a prepaid return label at no cost to the customer.