Shipping Policy – Sortlyn

At Sortlyn, we are committed to delivering your home organization products as quickly and efficiently as possible. This Shipping Policy outlines how we process and deliver orders placed on our website.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

2. Shipping Destinations

Sortlyn currently ships to customers in:

• France

• Other countries within Europe

We may expand our shipping destinations in the future as our services grow.

3. Estimated Delivery Times

Estimated delivery times depend on your location.

Typical delivery times are:

• France: 5–10 business days

• Other European countries: 7–12 business days

Please note that delivery times are estimates and may vary depending on customs processing, courier services, or seasonal demand.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

• Destination

• Shipping method

• Order size or weight

From time to time, Sortlyn may offer free shipping promotions.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email so you can monitor your package's delivery status.

If you do not receive tracking information within a few days after your order confirmation, please contact our support team.

6. Delayed or Lost Shipments

While we work with trusted shipping partners, delays may occasionally occur due to factors outside our control such as:

• customs inspections

• carrier delays

• severe weather conditions

If your order appears significantly delayed or lost, please contact us and we will investigate the issue.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If an incorrect address is provided and the package cannot be delivered, additional shipping fees may apply for reshipment.

8. Damaged Packages

If your package arrives damaged, please contact us immediately with:

• your order number

• photos of the damaged package or item

Our support team will assist you with a replacement or refund.

9. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: [support email]
Phone: [phone number]
Business Hours: [business hours]

We are committed to making your shopping experience with Sortlyn simple and reliable.